Emotional intelligence—not intellectual ability or content knowledge—is the most needed asset across all levels of professional development, from the entry-level administrative assistant to the top-level executive. Emotional intelligence makes us better employees because it makes us more effective human beings. When we invest in developing our emotional quotient, we position ourselves for peak performance across all domains of our life.
Bottom Line: No matter how our employees know and how much experience they have, if they can’t know and control themselves and understand and connect with others, they will be a liability to the organization.
Key Questions: Does our corporate culture suggest that our organization is operating at a high level of emotional intelligence? Have we identified specific strategies to increase self-awareness, self-regulation, empathy and interpersonal skills?