Workshop Description:

Webster’s Dictionary defines communication as the process by which we exchange information through a common system of symbols, signs or behaviors. Considering that we spend 70 to 80 percent of our waking hours communicating in some form, we might say that effective communication skills are the key to 70 to 80 percent of our life. The goal of this workshop is to equip participants with the knowledge and skillset that will minimize communication breakdowns, errors, and failures.

Take Away: Verbal, nonverbal and written exchanges create potential for miscommunication, and that will cost time, money and energy that your organization cannot afford to waste.

Key Questions: Has our organization established protocol and etiquette for effective communication? How will we know if we are communicating effectively?

Learning Outcomes:

  • Explain the difference between verbal and nonverbal communication
  • Identify barriers to communication and how to overcome them
  • Define information overload and identify effective ways to hand it
  • Explain levels of communication and their most and least effective uses
  • Identify ways to improve written and speaking skills
  • Understand the facets of active listening skills

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