Workshop Description:
A “problem” has been popularly defined as a puzzle looking for an answer. In the workplace, that puzzle can be a problem occurring now that requires immediate attention, or a problem that can be expected in the future. In the absence of a set protocol for problem-solving, we typically default to emotion-based decision-making, which can hold tremendous liabilities for the individuals and groups involved, and for the organization as a whole. The most effective solutions are those that invoke a creative process and empower groups in the decision.

Bottom Line:
People who take a “wing-it” approach to problem-solving end up with a tail-chasing approach to life. Don’t let your organization suffer that way. Mindful, deliberate, and creative problem-solving will keep your organization on track.

Key Questions:
Is decision-making in my organization characterized as a highly emotional process? Have we implemented a problem-solving process that will result in creative, adaptive solutions?

Learning Outcomes:

• Identify the steps in problem-solving

• Identify the relationship between problem-solving and decision-making

• Understand the basic steps in the creative process

• Understand the blocks to creativity and how to overcome them